PROMPT: Use AI To Re-Engage Lapsed Customers

Want to bring back customers who haven’t bought from you in a while? There’s a simple way to use AI to get them interested again. It involves a specific prompt structure that guides the AI to create effective marketing messages. This method focuses on clarity and context to get the best results.

The PROMPT Method Explained

This approach uses an acronym to build a powerful prompt for AI tools. It breaks down the process into manageable steps, making it easy for anyone to train and refine AI for marketing tasks. The goal is to create targeted campaigns that actually work.

Key Takeaways

  • Position the AI: Tell it who to be.
  • Role/Goal: Define the job or task.
  • Outcome: Specify what success looks like.
  • Make it Simple: Clarify the target audience.
  • Provide Context: Give the AI relevant background information.
  • Test: Generate multiple versions and see what performs best.

Step-by-Step Guide to Using PROMPT

Let’s break down each part of the PROMPT method:

  1. Position: Start by telling the AI what role it should take. For example, you could say, "Act as a marketing expert." This sets the stage for the AI’s response.
  2. Role/Goal: Clearly define the task. If you want to re-engage customers who haven’t purchased in 10 years, state that. For instance, "Write a five-part email series to re-engage lapsed customers."
  3. Outcome: What does success look like for this campaign? Be specific. "We want 25 people to book a demo call" is a clear outcome.
  4. Make it Simple: Describe the target audience. Who are you trying to reach? "This is for a cold audience of women over 45 who dislike jargon" provides important direction.
  5. Provide Context: Don’t make the AI guess. Give it information about past campaigns or successful content. If a previous social media post did well, share it. You can tell the AI, "Here’s our last campaign. Here’s a great post that performed well. Replicate that style."
  6. Test: This is where you refine the output. Ask the AI for different versions. For example, "Give me three versions: one bold, one funny, and one straightforward." This allows you to train the AI and tweak the results until they are just right.

Why This Method Works

By following the PROMPT method, you’re giving the AI clear instructions and context. This helps it understand your goals and your audience better. Instead of generic messages, you get content that’s more likely to connect with people. Training and tweaking the AI based on different styles means you can find what really grabs attention and drives action. It’s a practical way to use AI for real marketing wins.

Who’s the Coach?

I’m Chris Dessi.

Tech entrepreneur. Author. Talking head.
But before any of that—I’m a builder.

I’ve spent the last 20+ years helping companies grow:
From dot-com chaos to SaaS scale-ups to AI-powered everything.
I’ve sold software across continents. Closed $32M in deals using AI.
Built and exited businesses. Bombed a few too. All of it made me sharper.

Today, I run Torque AI, a marketing automation platform built for the 99%.
Small business owners. Solopreneurs. Operators with too much to do and not enough support.
We give them AI superpowers—without the hype, the jargon, or the BS.

I’m also the founder of AI Summit NYC, where real business owners come to learn how to actually use AI to drive revenue.

When I’m not building, I’m writing books, speaking on national TV, and coaching execs through reinvention—with a baseball bat in one hand and a meditation app in the other.

I believe reinvention is our greatest asset.
I believe AI isn’t the threat—it’s the test.
And I believe if you’re not adapting, you’re eroding.

Let’s build something that matters.

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